Archive for “Morgan Pulitzer” Post

5 Ways to Improve Call Center Agent Performance

Your contact center agents carry the huge responsibility of representing your business and your brand Not only are they at the front lines of handling customer questions, requests, and problems, but how they conduct themselves directly impacts the customer experience That impression can determine[...]

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As You Move Your Call Agents to WFH Settings, Read This

Live voice conversations are a critical component of a contact center’s role in providing exceptional customer service Now more than ever, customer care and delivering optimal customer journeys are highly relevant Companies are moving all agents and employees to remote work from home (WFH)[...]

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How to Improve Customer Experience with Speech Analytics

We recently shared some of the most common use cases for speech analytics We covered how to improve customer experience, agent performance, and sales and marketing decisions In this article, we will focus on how to improve customer experience with speech analytics The customer experience is[...]

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5 Contact Center Trends to Watch Out For in 2020

2020 is here, and businesses are determining which practices are most likely to improve operations and grow revenue While there's no one-size-fits-all solution for every company, it’s clear the main focus this year will be customer experience (CX) And for many businesses, CX begins in the[...]

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