Morgan Pulitzer, Author at CallFinder - Page 22 of 47

Archive for “Morgan Pulitzer” Post

Use Script Compliance To Avoid PR Mistakes

At first blush a lot of people may tell you that using a script in a business call doesn't sound that appealing to them They may say that doing so makes the person on the phone sound as though they are not being authentic - that they sound like a robot That being said, scripts also protect[...]

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Speech Analytics: Finding The Sweetest Phrases

Did you realize that certain phrases can be used to make customers happier with the service that they have received There are certain phrases that simply work better with customers It is not always known which phrases are the best to use and how one should adapt their service This is why speech[...]

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How The Customer Experience Can Be Improved

The customer experience that one has largely depends on a lot of behind the scenes actions taken by the company that they happen to be dealing with Some of these actions are things that have a lot of effort and thought put into them One such thing is the experience that customers have when they[...]

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What Makes Customers Mad? How Speech Analytics Helps

According to a recent study, conducted by Harris Poll on behalf of ClickSoftware, which polled 2,051 US adults, they're mad!Take a look at these stats Due to their frustrations around poor customer service: 35% of those surveyed said they have cancelled their service or stopped using that brand[...]

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Measuring Agent Performance Via Call Tracking

In some fields it is easy to measure the performance of an employee An athlete is easily measured on his or her performance by statistics Actors and actresses can be measured on their performance by the reviews of the audiences who go to see them However, those who work in call centers may not be[...]

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Voice Of Customer: Anger Or Delight?

Listening to the voice of customers on the phone can tell a lot about their experience in dealings with your company The voice of customer is something that one can pay attention to in the recordings that they listen to Even though the customers are not physically in front of them, managers can[...]

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How To Ensure Quality Assurance On The Phone

Every customer that calls in to your business desires to receive the same top quality customer service as everyone else The only way to know that this is going to happen is to look at the phone calls that are being made This process is known as quality assurance Listening To A Phone Call There[...]

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