BURLINGTON, Vermont, September 27, 2018 – CallFinder, a leading provider of speech analytics solutions, recently added Brian Mayo to its team as Senior Software Engineer. Mayo is responsible for application development of CallFinder’s proprietary software, as well as service provisioning and support.
CallFinder helps businesses achieve valuable insights in their contact centers with its rapid call indexing technology and intuitive user platform, giving them the enhanced ability to close knowledge gaps within call handling processes and operations. In addition, businesses are able to improve contact center agent training and provide a consistently exceptional customer experience with CallFinder’s automated quality monitoring and scorecard functionality, which instantly reviews and assesses every interaction between agents and customers. Implementation and active utilization of a speech analytics and call scorecard solution allows businesses to better access the unstructured data contained in agent-customer voice conversations, and convert said data into actionable business insights.
Mayo has been building and maintaining enterprise, world class software for over ten years. Before joining the CallFinder Team, Mayo served for several years as Software Engineer for PureWellness, an online health and wellness SaaS based solution. PureWellness was then acquired by health information technology solutions and services supplier Cerner Corporation, and Mayo was promoted to Senior Software Engineer, a position he held for another several years. Mayo also served as Software Developer for the company VelocityXperts, where his duties included websites, server setups, and tech support.
CallFinder Chief Technical Officer Dan Sorrell states, “CallFinder is proud to have Brian as a member of its team. His solid experience in software development will be a powerful asset in CallFinder’s continual evolution to always provide its customers with the most advanced speech analytics and scorecard solution possible.”
When asked about his new position at CallFinder, Mayo responded, “I’m excited to be joining a team of dedicated and like-minded individuals here at CallFinder.”
CallFinder is always looking for talented people to join their team. Find career opportunities at CallFinder on the website.
CallFinder® is a market-leading provider of SaaS speech analytics technology that is powerful, affordable, and easy to use for small and medium size businesses looking to improve agent performance, automate quality monitoring, and provide a superior customer experience. The scalable and flexible technology automatically converts the spoken content of agent-customer interactions into structured data for instant categorization and analysis, enabling users to automatically report on agent performance and customer experience while extracting vital business intelligence. Businesses use CallFinder to gain visibility into the voice of their customers, monitor script compliance, enhance workforce training, manage quality assurance, analyze and improve business processes, and discover revenue opportunities. Speech analytics and scorecard solutions from CallFinder can be applied in businesses across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. Learn more about speech analytics.