Kate R

August 2017

Improved Business Processes with Big Data Analytics

Today’s businesses having the ability to amass more data than ever before, but many companies aren’t sure what to do with said data.  Big data analytics – examining a substantial amount of information in order to expose hidden patterns, trends, connections, and preferences – helps businesses make informed strategic business decisions that are both efficient and accurate.  A data-driven strategy can yield benefits such as improved revenue generation, cost reduction, enhanced process efficiencies, and increase business agility.  Here are just a couple of the areas in which businesses can make big data analytics work for them…. Read more

Exceptional Customer Experiences with Speech Analytics

With technology continually evolving these days, people have more ways to communicate with each other than ever before. And not just socially – customers who wish to contact a business now have multiple options to help resolve any issues or answer any questions they may have.  Yet even with all their choices, most customers still prefer one specific factor when it comes to business interactions – a human touch.

Recent studies show 4 out of 10 people would rather speak with a live representative at a business [1].  Even for those customers who initially attempt a self-service solution, half find themselves still reaching out to a live person at some point.  And 8 out of 10 people prefer to speak with a live rep via the telephone [1].  These phone calls provide opportunities to not only assist the customer, but provide them with an excellent experience that could make them loyal brand ambassadors.  Here are some ways companies can ensure their customers’ happiness each time they call…. Read more

CallFinder Analyst Services Makes Implementation A Breeze

A company’s phone conversations contain invaluable data, and being able to access and convert this raw data into actionable business insights is critical.  So a call categorization and scoring tool that is easy to use by even the least teach savvy person can reap great benefits. Not only is CallFinder specially designed to be user-friendly, it goes further by offering comprehensive training.  Every CallFinder customer receives support from our CallFinder Speech Analytics Specialists, who are committed to providing thorough guidance and assistance with the onboarding, discovery, and implementation phases. Their goal is to ensure each CallFinder user is employing their software to its full capacity to uncover business insights, apply those insights to challenges, and identify and satisfy their determined goals for the technology…. Read more