Kate R

March 2017

Reduce Attrition With Speech Analytics And Agent Training

As more and more companies realize that providing an exceptional customer experience to their success, the role of the contact center becomes more important than ever, especially using speech analytics and agent training to pack a powerful business punch. One challenge that many businesses face is not acquiring these agents, but keeping them. The reality of employee churn in contact centers is a reality businesses know all too well. There are a number of reasons for the high turnover rate, but perhaps the biggest one is stress…. Read more

CallFinder Announces Improved Automated Quality Monitoring

CallFinder Announces Improved Automated Quality Monitoring and Scorecard Functionality

 

BURLINGTON, Vermont, March 16, 2017 – CallFinder® (http://www.mycallfinder.com), a leading provider of powerful, affordable, and easy to use cloud-based speech analytics, today announces the release of enhanced features to deliver automated quality monitoring and scorecards that report on call outcomes for one hundred percent of agent and customer interactions. CallFinder now offers small and medium sized businesses out-of-the-box functionality that enables automated quality monitoring, script, and regulatory compliance monitoring, and much more…. Read more