Kate R

February 2017

Clear Business Value With Speech Analytics To Communicate

Since the dawn of time, as long as there has been communication, there have been miscommunications, especially in relationships. Someone says something that is misconstrued by someone else, which can lead to quarrels, anger, and frustration. And it’s not just personal relationships; miscommunication can affect business relationships, as well. The most important relationship a business can cultivate is that between a contact center agent and a customer, so good communication is critical. But sometimes even a seemingly innocent and reasonable phrase an agent says can have quite a different meaning in the ears of a customer…. Read more