Kate R

January 2017

3 Tips To Ensure Customer Happiness With Speech Analytics

Ensure customer happiness with speech analytics, and your business will be successful.

You’ve probably heard the age-old philosophical conundrum: If a tree falls in the forest, and nobody is around to hear it, does it make a sound?  Well here’s a similar query: If a company has a product, and no customers are around to buy it, can that company be successful? Actually, the answer to the latter question is much more straightforward. No, a company cannot be successful if they’re not selling their products or services…. Read more

3 Call Center Technology Trends To Watch In 2017

It’s the start of another new year, which means people all across the country are making resolutions to become the best versions of themselves. But it’s not just people; even businesses are looking at ways they can improve. And one area that is being meticulously scrutinized is a company’s call center technology used to communicate with customers, along with their agents’ performance.

The contact center is a primary source for delivering one of, if not THE most important piece of a company’s success:  the customer experience. The customer experience drives repeat business, loyalty, and referrals…. Read more