Kate R

July 2016

Retaining Your Customers with Speech Analytics

Customer experience is predicted to be the prime brand differentiator for businesses by the year 2020, even more than price or product. And while 95% of company leaders claim improved customer experience as their number one strategic priority[2], many lack the means needed to make it a reality. But just one lost customer can spell disaster for a business. Implementing speech analytics to prevent this from happening isn’t simply a nice idea – it’s a necessity…. Read more