Kate R

June 2016

Provide Better Agent Training with Speech Analytics

The more time spent on investing in the right tools and training for agents, the more benefits will be yielded in both service and sales. Speech analytics brings out the best in contact center agents, and those results are then passed on to the customer, and this means everyone wins…. Read more

Why You Need to Use Speech Analytics Today

Speech analytics isn’t just for the contact center, evaluating conversation results and agent performance. It can also be used by other departments to track marketing campaign performance, promotions, and key messages, all of which can vastly improve future marketing efforts…. Read more