Kate R

December 2015

Advantages of Speech Analytics over Standard Call Monitoring

Upgrade to speech analytics to enjoy these benefits not available using standard call monitoring. A cloud-based speech analytics solution requires no hardware or software to install on a company’s network, little to no involvement from the IT department, including maintenance time, and no changes to an existing telephony. It can be up and running within a week. So, what are you waiting for?… Read more

Transform Customer Support Using Speech Analytics

To provide an exceptional customer support experience in the call center, it’s necessary to capture agent performance data in order to make the necessary improvements. This data extracted from speech analytics will help you prepare your customer service agents by improving their performance, script compliance, and overall handling of customer needs…. Read more