Kate R

October 2015

Contact Center Must-Haves for 2016

Keep customers happy by incorporating these must-haves into your contact center in the New Year, and be sure to strongly consider speech analytics to access the actual voice of your customers – the unquantifiable data that can be processed and analyzed for business insights…. Read more

Business Culture Impacts the Customer Experience (CX)

A positive business culture results in happy employees which can in turn create happy customers. Implementing speech analytics technology in your call center or business environment will help ferret out those unhappy customers so you can change service procedures and improve the CX you deliver…. Read more