Kate R

December 2014

Motivate Agents By Monitoring Their Calls – No, Really!

Opportunity is ripe to increase revenues simply by making sure your team is providing your customers with the best possible experiences to turn them into loyal customers for the long haul.Speech analytics technology will help you extract customer insights to leverage and use to change customer service processes and more to improve their experiences…. Read more

How to Measure & Manage the Caller Journey

How do you find the key to your customer’s heart? Know who they are, what they need, and lead them through an incredibly journey with your company. To measure and manage the customer journey – from phone conversations to product satisfaction – you have to measure their experience…. Read more

Getting to Know Your Customers in 2015

The use of advanced call quality management technology will help you better understand and serve your customers. This is the year we’ll see expansion in areas of customer experience, call monitoring, and quality assurance explode, according to research…. Read more