Move to the Cloud for Your Contact Center Monitoring - CallFinder
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Move to the Cloud for Your Contact Center Monitoring

June 16, 2014 by Morgan Pulitzer

Don’t get left behind in this great world of technology. Here at CallFinder we will help you get the most out of your contact center monitoring while providing you with affordable real time call recording, search, and analysis. We will take your contact center away from that dinosaur style hardware-based product and give you more.

Here are some of the ways that we can help you outshine your competitors.

Customers and Agents:

We will record 100% of your inbound calls which will allow your agents to hear the way they sound when speaking with your customers.  Agents will become empowered when you seek their help in figuring out how to offer the best service to your clients and customers.  By mining recorded conversations agents will continue to push for their lowest call times, fewer missed/dropped calls, and an increase in their sales.

Your customers gain from your company when you start using phonetic indexing by providing keywords and phrases.  Instant call audio player so that you can review conversations, will help you provide quick feedback in critical situations. We can help you find repeat callers or pull information based on set demographics.

We can also assist you with automated reporting to unlimited contacts.  With everyone on the team involved you will ensure that your contact center is appropriately staffed at all times.  We will work with you one on one until you are comfortable with the interface and setting up searches.

To learn more please contact us.  We look forward to working with you.

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