Kate R

January 2014

Gaining Business Insights Through Call Monitoring

What is the best way to know something for sure? To experience it yourself. To see or hear something makes it real for you and cuts to the truth. Using call monitoring of your employees can bring business insights that you might not otherwise have.

Controlling Customer Experience

When customers call in with a question or looking for service of some kind, you expect that the customers will be treated with compassion and understanding. You want your employees to provide them with the best possible service. The way to know if this is really happening is to listen to the kind of exchanges that are happening on a day to day basis…. Read more

6 Fundamentals of a Sound Speech Analytics Solution

Monitoring calls for the voice of your customers is important and valuable to the success of your business, so you have to trust the provider you work with who provides the routing, tracking, recording, and analysis of those conversations. There are fundamental elements of a sound solution, and it’s imperative to know them…. Read more

5 Reasons Why You Need Customer Service Analysis

What’s the most important component of your business? It’s not the equipment or even the products–it’s actually the customer. You can replace or upgrade a product and equipment but keeping clients interested in your company is crucial. Once they leave, it takes time and money to get them back or find new ones. That’s where a reliable customer service analysis system comes in handy. With so many fantastic reasons to have a good customer relationship management program in place, why wouldn’t you? We can think of five!… Read more

Who is CallFinder?

we’ve been writing and publishing articles, white papers, and other materials about speech analytics, and our unique solution, for about one year now. We thought it would be good to refresh your memory on how we work, and the benefits of working with us!

CallFinder is powered by 800response. Founded in 1990, 800response is a leading provider of telecommunications solutions and web-based marketing technology tools including sophisticated call routing platforms, real-time call tracking, and toll-free vanity 800 number service…. Read more

Customer Service Resolutions for 2014

This is a great article on customer service tips and approaches for 2014. Numbers 1, 10, 23 and 24 are my favorites, and are all achievable by simply monitoring current customer conversations, extracting insights, and making adjustments/improvements to your company’s approach to listening to, hearing, and impacting the customer experience.

29 Customer Service Resolutions for 2014

Read all 29 resolutions at http://www.business2community.com/Read more