Call recording and speech analytics software easily and affordably taps into recorded customer conversations and allows businesses to capture the customer experience, uncover valuable leads, react quickly to problems and opportunities, and ensure script compliance, among a wide range of other benefits.
Business2Community recently posted an article that speaks to this challenge that businesses face; extracting business intel from the voice of the customer to:
Overcome Business Challenges by Addressing the Call-Handling Process
Please enjoy the article on how speech analtyics help companies aggregate business intelligence, and for more on tracking and monitoring customer conversations, explore the benefits and features of CallFinder by contacting us today.