Monitor Agent Script Compliance with Call Recording & Speech Analytics
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Monitor Agent Script Compliance with Call Recording & Speech Analytics

April 01, 2013 by Morgan Pulitzer - Last Updated: April 25, 2019

Failure on the part of employees, whether they are in sales or customer service, to follow a mandated script or business process, often leads to issues with customer satisfaction and efficiency, and could put your business at risk, particularly if you operate in a regulated world.

Detailed searches created within a speech analytics solution will help isolate non-compliant calls and the agents who go off-script, providing a jump on risk mitigation and the development of improved training programs to ensure 100% compliance.

Start learning how compliant your sales and/or customer service agents are by using a simple, affordable, and scalable technology to mine calls for keywords and phrases contained in a company mandated script.

Contact us today to learn how CallFinder’s phonetic-detection technology will work for your business to improve the customer experience, confirm that agents are staying on-script, and start hearing and discovering the content of the conversations your business is having with your customers.

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