BURLINGTON, Vt. — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since 1990, today announced the launch of CallFinder ® – a Web-based speech analytics software solution available to the small to medium-sized business (SMB) market.
Until recently, only large enterprises, call centers and government agencies could afford call recording with speech analytics. CallFinder’s mission is to bring this increasingly valuable call monitoring technology to small and medium-sized businesses, keeping analytics reporting simple, affordable and timely.
CallFinder records incoming calls in real time, and then instantly searches call recordings for the specified keywords and phrases to support a business’ goals. By using speech analytics to monitor call quality, the SMB market can easily discover the content of their customer conversations and better understand how effectively their business is handling customer satisfaction issues, work force training and performance. They can also monitor for competitive intelligence and evaluate the script compliance of their employees.
“Typically, only large enterprise organizations had the resources needed to invest in speech analytics. But the ability to monitor customer interactions and conversations is just as critical to the tens of thousands of businesses outside of the Fortune 500. The CallFinder solution opens a new and much less expensive method for these companies to gain business and competitor intelligence. CallFinder quickly sorts through thousands of customer interactions that are inherently varied and unstructured, mining that data and reporting on it for busy business executives,” said Laura Noonan, CallFinder vice president of Marketing.
The company is currently working with businesses in multiple industries, and of varying sizes and departments. Speech analytics and call recording can benefit business owners, contact center managers, call center managers, marketing executives, sales organizations and customer service departments.
“With more than 22 years of experience in working with small to medium-sized businesses, we knew there was a huge opportunity to bring this technology to the SMB market in North America, and to make it attainable by making it affordable,” said Noonan.
About CallFinder and 800response:
CallFinder ® is an innovative call recording and speech analytics application that allows small- to medium-sized businesses to easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business intelligence.
This powerful service finds specific spoken phrases within call recordings in real time, and identifies and categorizes calls that cover business challenges such as customer satisfaction, work force training, business and competitive intelligence, marketing effectiveness, script compliance, dispute resolution and more.
The CallFinder management team collectively has more than 140 years of experience in the telecommunications industry, ranging from telecom operations, technical hardware and application development, regulatory compliance, and the sales and marketing of telecommunications software and products.
CallFinder is powered by 800response. Founded in 1990, 800response is a leading provider of telecommunications solutions and Web-based marketing technology tools, including sophisticated call routing platforms, real-time Call Tracking, Custom 800 number service and call monitoring services like Call Recording.
For more information on CallFinder call recording and speech analytics software, please call 1-800-639-1700 or visit www.mycallfinder.com.
CallFinder and 800response are registered trademarks of 800 Response Marketing LLC. All other trademarks mentioned here are the properties of their respective owners.