Kate R

October 2011

800response Launches Speech Analytics Application

BURLINGTON, VT – October 11, 2011 – 800response, the leading provider of vanity 800 numbers and web-based call tracking, announced today the launch of CallFinderTM, a unique speech-detection application that scans and analyzes call recordings for key phrases in real-time.   This dynamic technology takes call recording to a new level, allowing businesses to efficiently and quickly pinpoint priority calls such as pricing concerns, customer complaints, script compliance, and other business intelligence…. Read more