Joe furrowed his brow as he reviewed Amy’s sales numbers. He knew that she was talented and friendly on the phone but these numbers did not make sense. Why was she failing to make her sales numbers?
Many sales managers are just like Joe. They hire people who have the knowledge, skills and abilities for inside sales. The promising new hires go through training and seem to get off to a good start but soon the numbers fall off and the manager is left to wonder what went wrong.
Call recording is an efficient way to train, monitor and improve your employee’s performance. You can use call recording throughout your organization to monitor and train every customer touch function…. Read more
What are the benefits of having real-time call data in your hands?… Read more