Improve Workforce Training

Speech Analytics Software Aids Workforce Training

Understanding the day-to-day activities of frontline employees is a critical component of effective customer service training activities.

CallFinder is an innovative call recording and speech analytics software for small and medium-sized businesses that operate in-house customer service centers, sales departments and compliance units. This powerful call recording software easily records and searches a business’ interactions with its customers. CallFinder’s speech analytics software allows an SMB call center, for example, to identify training opportunities to enhance adherence to company procedures and policies, track agent performance, and establish clear and measurable goals for employees.

With CallFinder contact center monitoring software, your business has immediate access to real-time data to help you:

  • Improve the productivity of employees
  • Identify additional up-sell and cross-sell opportunities based on trends within customer conversations
  • Shorten average handling time of calls, which will reduce costs
  • Improve agents’ phone sales training to solve customer issues quicker and with more accuracy
  • Achieve a higher overall quality of transactions, thus improving customer satisfaction

Knowing which employees need further professional sales training and training on call handling procedures will help your business reduce call times, improve customer satisfaction levels, incent repeat purchases and increase revenues — all things that positively affect your bottom line.

To learn other ways CallFinder speech analytics software will help your business improve overall call monitoring, agent performance and training goals, please call a CallFinder Specialist at 1-800-639-1700 and schedule an online demonstration of our call quality monitoring solutions.  

In addition, read a customer Success Story on CallFinder from an education institution describing how CallFinder call center recording solutions helped them identify relevant customer calls for quick follow up and isolate off-script calls to use as training materials.

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