Improve Sales & Marketing Effectiveness
Call Monitoring Software Offers Instant Access to Market Intelligence
By capturing customer conversations, businesses will gain a wealth of knowledge to realize their position in the market and better understand their customers’ preferences.
With CallFinder speech analytics and call recording software, you can create customized searches to track the performance of marketing campaigns, promotions and key messages. Not only can you categorize search queries by business unit, but you can also create search criteria as granular as necessary to monitor call compliance and glean information about specific products and services, brands, marketing campaigns and competitor mentions. With precise call center monitoring, you can extract the maximum market intelligence from your customer conversations.
For example, CallFinder’s call monitoring software can help your marketing department measure campaign effectiveness based on direct customer feedback, elevate brand awareness, identify successful promotions and home in on customer preferences.
All of this data and knowledge will improve agent performance and increase the effectiveness of your marketing efforts to grow your business.
To learn about other ways that CallFinder speech analytics and call monitoring software can help your business improve its marketing effectiveness and achieve call quality assurance, please call a CallFinder Specialist at 1-800-639-1700 and schedule an online demonstration.
- Gain Business Insights
- Ensure Script Compliance
- Improve Workforce Training
- Increase Customer Satisfaction
- Call Center Quality Assurance
- Improve Sales & Marketing Effectiveness
- Manage Risk & Compliance
- Analyze the Voice of the Customer
- Expedite Dispute Resolution
- CallFinder Case Studies
- By Application
- Oral Surgery Practice Improves the Patient Experience with CallFinder
- National Tubs Company Uses Speech Analytics to Improve Training & Client Experience
- Maker of Home Care Products for Seniors Uses Call Recording With Speech Analytics to Improve Call Center Performance
- Hearing Aid Company Mines Call Recordings to Track Trial Period Effectiveness
- Cosmetic Surgery Practice Uses Call Recordings to Track Patient Preferences
- Retailer Improves Agent Performance, Employee Training With Call Monitoring Software
- Speech Analytics Software Gleans Competitor Intelligence for Auto Dealer
- Fortune 500 Company Ensures Script Compliance With Contact Center Recording
- Career College Saves Time, Resources with CallFinder Speech Analytics Technology