case-studies

Expedite Dispute Resolution

Expedite Dispute Resolution With Contact Center Monitoring

Often, call recordings of customer conversations are used during legal and regulatory compliance hearings to support a company’s position.

The benefit of being able to effectively resolve or settle disputes with call recording data is an invaluable asset to help reduce time and expenses.

With the contact center monitoring and search features of CallFinder, you can mitigate risk of litigation by easily identifying the conversations in question.

To learn other ways CallFinder speech analytics and contact center monitoring software can help your business monitor call compliance, improve overall call quality assurance, and accurately measure performance goals, please call a CallFinder Specialist at 1-800-639-1700 and schedule an online demonstration of our call monitoring software.

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