How It Works

CallFinder Features

CallFinder speech analytics provides your business with:

Call recordings of every conversation in real time
Call categorization in real time, based on search definitions
A simple, intuitive dashboard to create, edit and manage searches
Web-based speech analytics; no hardware or software to purchase
Top-line search statistics and call analytics such as the number of calls found, and number of calls that contain a specific search phrase
The ability to schedule daily CallFinder search performance reports to track trends
Intelligent, phoneme-based software that recognizes slang, accents and symbols